We all have life events that distract us from work from time to time — an ailing family member, a divorce, the death of a friend. You can’t expect someone to be at their best at such times. But as a manager what can you expect? How can you support the person to take care of themselves emotionally while also making sure they are doing their work (or as much of it as they are able to)?
What the Experts Say
Managing an employee who is going through a stressful period is “one of the real challenges all bosses face,” says Linda Hill, professor at Harvard Business School and author of Being the Boss. Most of us try to keep work and home separate, but “we all have situations in which our personal and professional lives collide,” and how you handle these situations with your employees is often a test of your leadership. You need to be empathetic and compassionate while also being professional and keeping your team productive. It’s a fine line to maintain, says Annie McKee, a senior fellow at the University of Pennsylvania Graduate School of Education and author of How to Be Happy at Work.
Here’s how to manage an employee going through a personal crisis:
- Make yourself available
- Don’t pry
- Listen first, suggest second
- Know what you can offer
- Check in regularly to make sure they’re doing ok
- Consider workload
- Be transparent and consistent.
Used with Permission from HR.BLR.com